BB&T recovering from outage that left customers without account access

Posted February 23, 2018 1:28 pm | Filed under Featured, Local News, News

Millions of BB&T customers were locked out of their accounts due to an outage that bank officials said had been caused by a “technical issue.”  The interruption of services was first reported Thursday night but appeared to finally be resolving itself just before noon Friday.

The company’s website said many of its other banking services were down as well, including digital banking and phone 24, meaning customers cannot pay bills or check their accounts  The bank’s online system remained down before noon though, meaning customers still were not able to pay bills.

During the outage, the bank said customers were still able to use their debit, credit and prepaid cards at places like the grocery store or gas station.