YCSO: Human error prompted mass Reverse 911 call overnight

Posted September 10, 2012 11:12 am | Filed under Local News, Police Blotter
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The York County Sheriff’s Office says a Reverse 911 call just after 12:25 Monday morning was mistakenly sent to an extraordinarily large population of York County instead of the small area where a suspected armed man was running on the loose.

WRHI was first to report the story here.

In a release Monday, Sheriff’s Office spokesman Trent Faris says, “this mass call out was due to human error from a communications operator and not intended to go out to so many in the public.”

The incident stemmed from a domestic violence situation near the 1400 block of Old Friendship Road in Rock Hill, where two individuals got into a physical altercation. One of those suspects was a Brandon Golden who left the scene before Deputies arrived.  Deputies were informed Golden was possibly armed with a knife.

Deputies requested Public Safety Communications to activate the reverse 911 call system due to the suspect being armed and on the loose in a highly populated area.

The Deputy requested the call to be sent to people living in a quarter mile radius of the incident area.  In error, the communications operator selected a 14 mile radius for the reverse 911 call to be sent which caused the call to reach as far as Rock Hill, Fort Mill and Tega Cay.

Approximately 13,000 calls were circulated before the phone calls were stopped.

Golden was later apprehended without incident and arrested for Criminal Domestic Violence First Degree and Simple Possession of Marijuana.

Faris says York County Public Safety Communications is looking into the incident and making changes in procedural and operational protocols to prevent errors of this nature from happening again.  In the future public should expect that the messages delivered from the reverse 911 system to be clear, accurate and only to reach the intended populations.

 

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